Last updated: March 2026
These Terms of Service ("Terms") govern your access to and use of the services provided by Parlaresoft ("we," "us," or "our"), including the managed AI assistant platform accessible at parlaresoft.com (the "Service"). By subscribing to or using the Service, you agree to be bound by these Terms.
Parlaresoft provides a fully managed AI chatbot and personal assistant platform for small and medium-sized businesses. The Service includes deployment of AI agents on customer-selected channels (including Telegram, WhatsApp, and web), ongoing maintenance, automatic updates, and a support ticket system.
The Service is offered on a subscription basis with a one-time activation fee and a recurring monthly fee as described on our Pricing page. Payments are processed by Paddle.com Market Limited ("Paddle"), our authorized reseller and Merchant of Record. By subscribing, you agree to Paddle's terms and conditions in addition to these Terms.
Subscriptions renew automatically at the end of each billing period unless cancelled before the renewal date. You may cancel your subscription at any time through your account dashboard.
A one-time activation fee is charged upon subscription to cover the cost of initial setup, configuration, and deployment of your AI agent. This fee is non-refundable after the agent has been activated and deployed, except as described in our Refund Policy.
You agree not to use the Service to:
You retain ownership of all content, knowledge base materials, and data you provide to configure your AI agent ("Customer Content"). You grant Parlaresoft a limited license to use your Customer Content solely to operate and improve the Service for your account.
You are responsible for ensuring you have the right to share any content you upload, and that it does not infringe third-party rights.
We target 99.9% monthly uptime for deployed AI agents. Scheduled maintenance windows and force majeure events are excluded from uptime calculations. We monitor all active agents and aim to restore any outage within 2 hours.
To the maximum extent permitted by applicable law, Parlaresoft shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of revenue, data, or business opportunities, arising out of or related to your use of the Service.
Our total cumulative liability to you for any claims arising under these Terms shall not exceed the total fees paid by you to Parlaresoft in the three months preceding the claim.
The Service is provided "as is" and "as available." We do not warrant that the Service will be error-free, uninterrupted, or that AI-generated responses will be accurate or suitable for any specific purpose. AI assistants may produce incorrect or incomplete responses — you are responsible for reviewing AI outputs before relying on them for business decisions.
Either party may terminate the subscription at any time. Upon termination, your AI agent will be deactivated and your data will be retained for 30 days before permanent deletion, unless you request earlier deletion. We reserve the right to suspend or terminate accounts that violate these Terms without prior notice.
These Terms shall be governed by and construed in accordance with applicable law. Disputes will be resolved through good-faith negotiation where possible, and thereafter through binding arbitration or a competent court of jurisdiction.
We may update these Terms from time to time. We will notify you of material changes via email at least 14 days before they take effect. Continued use of the Service after the effective date constitutes acceptance of the updated Terms.
For questions about these Terms, please contact us at support@parlaresoft.com.